There are many online forums through which people can ask legal questions. Some of the sites are exclusively for asking legal questions, such as Avvo, LawGuru, and FreeAdvice. Other sites like Yahoo! Answers and Blurtit allow for people to ask any kind of question, including legal questions.
The basic premise is that someone asks a legal question, and an attorney answers the question for free. Here’s an example from LawGuru:
Q: I was informed that in the state of Texas that if a father or a mother does not give money to the other to support the child in question that they can go to a judge and ask for their parental rights to be terminated. Is this true?
A: It's possible, but rare. Judges would prefer to keep the parent liable for the support of the child. Other options exist to collect child support, such as Petitions to Enforce, and Petitions for Contempt. Usually parental rights are not terminated unless a stepparent is willing to step in and adopt the child. Every situation varies, and you should consult an attorney regarding your options.
The question was answered by attorney Theresa Langford, and there is a link to her profile. Whether or not you agree with her answer or with any other internet answer is not the debate. The debate is whether or not answering questions helps with law firm marketing.
I noted that attorney Anthony Roach had answered 1,851 questions on LawGuru. I asked him a few questions about why he did it, and the dialogue is as follows.
Q: Why do you answer questions on LawGuru? Does it lead to clients?
A: I would estimate that out of every 500 LawGuru questions that I answer, 1 individual will become an actual client.
Q: It doesn’t sound like a very good ROI to have 1/500 answers turn into a client. Do you feel that it gives a good return on investment?
A: It moves my office profile up in the search engine results. We do get calls and consultations from people just searching the internet, but not using LawGuru, so I believe it helps. Some clients have told me that they also read a lot of the other answers I have given to other people's questions, and it was my ability to answer a wide array of legal questions that convinced them to consult with me.
Attorney Michael Stone has answered 7,228 questions on LawGuru. When I asked him why he answers questions, he replied, “Sometimes the answers lead to clients, good cases, or even ink.”
Attorney Michael Hendrickson takes the cake with almost 17,000 answers posted on LawGuru within the last 10 years. He claims that answering questions has given him an enhanced web presence that drives traffic to his profile on LawGuru, and to his office in Old Town, Alexandria. Approximately 75% of his private cases now derive from this source.
So there you have it. Answering questions online can serve a marketing function. The answers serve as visible proof of the attorney’s expertise, and demonstrate a willingness to help. One could argue that the time would be better spent creating a FAQ section on your website or blog. While that may be true, there is something very authentic about someone else (a real person) asking the question on a third party site.
What is your experience with answering questions online? Has it helped with your web presence? Has it led to new clients?